Managed Services:
Upnepa goes beyond simply providing hardware and software; they offer comprehensive managed services to ensure clients' IT infrastructure runs smoothly and efficiently. Their managed services encompass:
Cloud Solutions (SaaS/PaaS/IaaS):
- Software as a Service (SaaS): URS provides access to a variety of cloud-based applications that clients can access on a subscription basis, eliminating the need for upfront software purchases and ongoing maintenance.
- Platform as a Service (PaaS): URS offers a cloud-based platform that allows clients to develop and deploy their applications without managing the underlying infrastructure.
- Infrastructure as a Service (IaaS): URS provides on-demand access to virtualized computing resources such as servers, storage, and networking, allowing clients to scale their IT infrastructure as needed.
Service Desk:
URS offers a dedicated service desk staffed by experienced IT professionals who can provide clients with:
- 24/7 Support: Clients can access technical assistance anytime for troubleshooting, incident resolution, and escalation of critical issues.
- Remote Support: URS technicians can diagnose and resolve issues remotely, minimizing downtime and ensuring prompt resolution.
- On-Site Support (if needed): URS can also provide on-site support for complex issues that require physical intervention.